How Alexa, Echo, and other devices became a drag on Amazon’s revenue

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Sure, R&D is expensive, but the issues run deeper.

When Amazon CEO Andy Jassy announced earlier this week that Amazon would be conducting layoffs, he called out one team in particular: devices and books, which is responsible for products including Alexa, Kindle readers, Echo smart speakers, Fire tablets, Ring doorbells, and a household robot known as Astro.

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